Public Works



Whom to Call:

  • For General DPW inquiry, call (617) 466-4200.
  • For inquiry regarding trash collection, water service or your water bill, call Customer Service at (617) 466-4240.
  • To report a street light outage, call (617) 466-4200.
  • For inquiry related to Water and Sewer, call (617) 466-4310. For emergencies, Nights, Weekends & Holidays, call (617) 466-4662.


The Department of Public Works (DPW) provides professional-quality maintenance, repair, and construction services while maintaining 44 miles of streets, 88 miles of sidewalks, 10 parks and playgrounds, public squares and Garden Cemetery. The DPW is also responsible for the ongoing maintenance of 11 municipal buildings, 61 miles of water mains, 40.5 miles of sewer mains, the Carter Street drain pumping station, nearly 90 vehicles and pieces of equipment, and the municipal fire alarm system.

The DPW also oversees the City's trash collection and disposal services, including curbside recycling, and is responsible for rapid response to all snow, ice and other inclement weather emergencies and conditions. The DPW also enforces water, sewer, and snow ordinances, grants petitions of location for utilities, and maintains engineering records and City maps. In addition, the DPW plays a significant role in the daily operation of other City departments in responding to requests for service. In particular, DPW works extensively with ISD and Planning and Development.

The Central Billing and Research team's (CB&R) primary function is to provide accurate and timely invoicing of all utilities, to complete a thorough and proactive review of all rate-payer accounts, to invoice for other miscellaneous services i.e. towing, host fees, pilot/lease fees. To complete all research as it relates to Utilities.

Staff Contacts

Louis Mammolette

DPW Commissioner

(617) 466-4205

Deputy Commissioner

(617) 466-4203

Junior Business Manager

Emily Arroyo

Head Admin Clerk

Construction Manager/Project Engineer

(617) -466 -4204

Superintendent of Buildings & Grounds


Scarlet Olivo

311 Manager

(617) 466-4209

Administrative Assistant

(617) 466-4206

Luis Cetina

Asst. Superintendent WSD

(617) 466-2040

WSD Compliance Manager

(617) 466-4214

Field Operations Manager

(617) 466-4302

Alejandro Arroyo

City Yard Supervisor

(617) 466-4300

Community Services Administrator

(617) 466-4207