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Hours of Operation
Monday - Thursday: 8:00 am to 4:00 pm
Tuesday Evening: 4:00 pm to 7:00 pm
Friday: 8:00 am to 12:00 pm
How to Reach Us
Whom to Call:
- For General DPW inquiry, call (617) 466-4200.
- For inquiry regarding trash collection, water service or your water bill, call Customer Service at (617) 466-4240.
- To report a street light outage, call (617) 466-4200.
- For inquiry related to Water and Sewer, call (617) 466-4310. For emergencies, Nights, Weekends & Holidays, call (617) 466-4662.
The Department of Public Works (DPW) provides professional-quality maintenance, repair, and construction services while maintaining 44 miles of streets, 88 miles of sidewalks, 10 parks and playgrounds, public squares and Garden Cemetery. The DPW is also responsible for the ongoing maintenance of 11 municipal buildings, 61 miles of water mains, 40.5 miles of sewer mains, the Carter Street drain pumping station, nearly 90 vehicles and pieces of equipment, and the municipal fire alarm system.
The DPW also oversees the City's trash collection and disposal services, including curbside recycling, and is responsible for rapid response to all snow, ice and other inclement weather emergencies and conditions. The DPW also enforces water, sewer, and snow ordinances, grants petitions of location for utilities, and maintains engineering records and City maps. In addition, the DPW plays a significant role in the daily operation of other City departments in responding to requests for service. In particular, DPW works extensively with ISD and Planning and Development.
The Central Billing and Research team's (CB&R) primary function is to provide accurate and timely invoicing of all utilities, to complete a thorough and proactive review of all rate-payer accounts, to invoice for other miscellaneous services i.e. towing, host fees, pilot/lease fees. To complete all research as it relates to Utilities.
Junior Business Manager
Head Admin Clerk
Construction Manager/Project Engineer
(617) -466 -4204
Superintendent of Buildings & Grounds
Asst. Superintendent WSD
WSD Compliance Manager
Field Operations Manager
City Yard Supervisor
Community Services Administrator