Community Health Worker (CHW)

• (a) providing culturally appropriate health education, information and outreach in community-based settings such as homes, schools, hospitals, clinics, shelters, local businesses and community centers;
• (b) bridging or culturally mediating between individuals, families, and communities, including actively building individual and community capacity;
• (c) assuring that community members access the services they need;
• (d) providing social support, care coordination and health survey screenings;
• (e) advocating for individual, family and community needs pertaining to access to services, and additional roles as may be identified in the development of CHW practice.

• Assist residents via telephone or in person to navigate available social services programs.
• Assess impact of COVID-19 in the community setting.
• Provide culturally sensitive services to residents from diverse racial, cultural, and socioeconomic backgrounds.
• Engage in outreach activities at various settings utilizing varying methods such as phone calls, in-person conversations, and group presentations, distribution of prints and electronic information, and social media.
• May require evening and weekend hours in order to maximize engagement with the community

• Collaborate with team members, city departments, community based organization, medical providers and other stakeholders to support resident needs.
•  Assist residents with completion of applications for services.
• Remain informed about public health, housing and social services resources
• Research and connect residents to community resources related to Social Determinants of Health needs, including food, housing, legal services, access to health care and other identified needs secondary to COVID19.

• High school diploma or GED required
• Two to four years of work experience in related fields such as social services, community outreach, community or public health, etc.

• As a condition of continued employment, must be able to become certified as a Community Health Worker pursuant to regulations set forth by Division of Professional Licenses & Permits.
• Strong interpersonal skills
• English fluency required. Bi-lingual capabilities in a language relevant to Chelsea’s culture required (Spanish strongly preferred).
• Assessment and problem-solving skills
• Ability to work independently and within a multi-cultural team
• Demonstrated organizational and time management skills
• Demonstrated ability to work effectively and provide advocacy for racially and ethnically diverse populations and communities preferred
• Strong commitment to social justice and health equity
• Proficient in all Microsoft Office Suite, including Outlook and Excel