Information Technology


Information Technology Services strives to provide a high level of customer service by providing quality technical deliverables with a high level of professionalism and responsiveness. We adhere to principles of technical and fiscal stewardship with an end goal of a high quality of life for employees and citizens.

IT Services Core Values:

Customer Service: The department will provide customer service in a responsive and timely manner.

Professionalism: The department will interact courteously, ethically, and with commitment to continuous improvement.

Stewardship: The department will earn trust by practicing fiscally responsible management that ensures system integrity and availability.

Expertise: We will be advocates for our customers by developing and maintaining competence and knowledge.

Quality of Life: We will recognize the importance of balancing the relationship between quality of work and quality of life.

About the Department:
While the IT Services Department is an internal service department of the city, its efforts also help to provide the level of quality customer service that citizens, businesses, prospective citizens, and visitors deserve from the City of Chelsea. Please contact the department for services and additional information.

Email the IT Help Desk

Staff Contacts

Name Title Phone
Ramon Garcia Chief Information Officer 617-466-4120
Norilyz Figueroa Manager of Information Technology 617-466-4120